Premium account doesnt include domain

• 

  fixandfitoz · Member · Aug 26, 2013 at 12:04 pm

  • Copy link
  • Add topic to favorites

  The $99 premium account special does not seem to include domain. Could you explain how adding the domain on within the $99 price can be done? I live in Australia and would like the .com.au

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Aug 26, 2013 at 9:35 pm

  • Copy link

  I am seeing that you used your WordPress.com Premium upgrade domain credit for acupuncturefix.com.au. Can I assume that you have solved the problem?

• 

  fixandfitoz · Member · Aug 27, 2013 at 12:59 am

  • Copy link

  thanks for your assistance. I ended up going the easier path and getting a .com through wordpress.com
  I think the premium offer might need clarification to advise that you need to pay extra for the domain. I was under the impression it was $99 including the domain. thanks all ok now. Allison

• 

  staff-ozmodiar · Staff · Aug 27, 2013 at 4:51 am

  • Copy link

  I was under the impression it was $99 including the domain.

  It does include either registration of a new domain or mapping for an existing domain (an $18 or $13 value respectively). You used the included domain to map acupuncturefix.com.au to your http://acupuncturefix.wordpress.com/ site.

  Please let me know if you have further questions or if anything is unclear.

• 

  fixandfitoz · Member · Sep 2, 2013 at 7:20 am

  • Copy link

  Hi again, Thanks for assisting. I did originally put acupuncturefix.com.au in the domain map. But then when I found out that wordpress required .com.au domains to be purchased outside of wordpress.com then I decided I would go with the name acupunctureFix.com

  I don’t own acupunctureFix.com.au though so it is only acupunctureFix.com
  So I have paid for this .com as an extra on top of the $99. Is there anyway I can get a credit?

  Thanks again
  Allison

• 

  kathrynwp · Staff · Sep 2, 2013 at 4:09 pm

  • Copy link

  Hi Allison – I’ve removed the mapping upgrade for acupuncturefix.com.au and connected acupuncturefix.com to the Premium upgrade instead, so it will be renewed when you renew the bundle.

  I also issued a $26 refund – it can take 1-2 weeks for a refund to be reflected on your account.

  Just let us know if you need anything else.

• 

  fixandfitoz · Member · Sep 3, 2013 at 12:13 am

  • Copy link

  Hi there,

  Thanks v. much for sorting this out it is much appreciated and gives me a lot of faith in this service.

  Have a great day.

  Allison

• 

  kathrynwp · Staff · Sep 3, 2013 at 1:11 pm

  • Copy link

  My pleasure. :-) Happy blogging!

• 

  fixandfitoz · Member · Oct 7, 2013 at 10:05 am

  • Copy link

  Hi Kathrynwp, I am in urgent need of some help of something else. I’ve submitted 2 emails to support over the past 3 days but have had no response. Wondering how I can get some help urgently? I didn’t want to mess up this topic with a new topic … how do I submit an urgent request? thanks Allison

• 

  kathrynwp · Staff · Oct 7, 2013 at 1:30 pm

  • Copy link

  Hi Alison, thanks for your patience. We have a larger-than-usual volume of support requests to work through at the moment but will take care of yours as soon as we can. Please don’t submit further duplicates – thanks.