Premium account not showing up

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  jerseystem · Member · Oct 29, 2022 at 4:15 pm

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  Hi there,
  Our organization purchased a Premium membership however I do not see this reflected on the account. I have the receipt ID and transaction ID.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Oct 30, 2022 at 12:26 pm

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  Good Morning –

  It sounds like the purchase was just made from a different account. You’ll be able to recover access to that account with the transaction details. Do not post those details here, as they are unique to the account and this is a public support forum. Instead, go to https://wordpress.com/wp-login.php?action=recovery