Premium account paid, but not showing up

• 

  ebakacs · Member · Apr 8, 2016 at 7:34 pm

  • Copy link
  • Add topic to favorites

  I paid for an upgrade to a Premium account, but it is not appearing as such when I sign in. Also, since it is not appearing as such I am unable to contact WordPress support directly via e-mail, only through this forum. :(

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Apr 15, 2016 at 7:34 pm

  • Copy link

  Hi @ebakacs, did you buy Premium using a different account? If you’ll log into the account you used to buy the upgrade, you can manage its settings and contact support directly.