Premium Charge for Non Premium Site

• 

  asjsayss · Member · Dec 3, 2019 at 4:08 pm

  • Copy link
  • Add topic to favorites

  I was charged for a premium site on WordPress that I no longer use or operate. I don’t believe I ever signed up for premium either. I’d like a refund to my account.

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Dec 4, 2019 at 2:46 am

  • Copy link

  Hi, no problem. I don’t see any recent payments under this account, so can you log out, then log in again using the email address that received purchase notifications? Then reply here as that user and we can help, or you can reach out at https://en.support.wordpress.com/contact/ .

  If you’ve lost access to that email or don’t know how to log in, we have some account recovery options here. Let us know if you need help.

  Recover Your Account