Premium content not showing up + Stripe Connection Issue

dotblues · Member · Sep 18, 2023 at 12:06 am
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I previously added subscription content on my website and used the Premium WordPress plan.

Tonight, I upgraded to the Business WordPress plan. Now, none of the premium subscription content is showing up. The error that I see is that it’s asking me to connect a Stripe account.

The problem is that I already have a Stripe account connected and paying subscription users. If I disconnect my Stripe account, I’ll lose those subscriptions. However, I can’t seem to have my site recognize that I’ve already connected a Stripe account.

Help here would be greatly appreciated.

The blog I need help with is: (visible only to logged in users)
aleone89 · Staff · Sep 18, 2023 at 5:39 pm
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Hey there,

Many thanks for reaching out!

I’ve done some digging and it looks like this is a fairly new recent issue that’s cropped up when switching plans. I am able to replicate what you’re behaving there!

I’ve filed a report internally and we’re taking a look to see what could be with this particular block and we appreciate your patience!

We’ll update this thread once we know more.

Speak soon!
dotblues · Member · Sep 18, 2023 at 5:43 pm
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Hi aleone89,

Thanks for the response. Been working with our users this morning. It’s a p0 issue for us so I’d love any updates as you guys learn more about the problem.

Thanks, Richard
dotblues · Member · Sep 19, 2023 at 6:39 pm
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Hi @aleone89,

Sorry if this is a bit pushy but just checking in to see if there’s been any update on this. It’s quite important to us and we’ve seen a direct earnings impact as a result of this bug.

Thanks!
supernovia · Staff · Sep 19, 2023 at 11:20 pm
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Hi @dotblues, it’s not fixed yet, but the issue is escalated. We’ll let you know when we’ve got more details!
dotblues · Member · Sep 19, 2023 at 11:26 pm
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@supernovia Got it, thank you so much for the update. I appreciate it.

Is there maybe a timeline that I can tell our subscribers? We’ve been using WordPress subscription as an alternative to Patreon and it’s our main income stream as authors.
aisajib · Member · Sep 20, 2023 at 6:30 am
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Hi there!

I understand how important it is that we fix these issues for you. While I don’t have an ETA, we’ve escalated it to our developers and urged them to look into it as soon as possible. We’ll let you know as soon as we have an update.

I appreciate your patience in the meantime!
dotblues · Member · Sep 20, 2023 at 11:44 am
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@aisajib Got it, thank you. I appreciate the help here.
dotblues · Member · Sep 21, 2023 at 11:35 pm
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Hi @aisajib @supernovia @aleone89. Checking in here. Is there any update here? This is really important to me and it’s been about a week since we first encountered the issue (and it was caused by giving more money to WordPress!). Is there a way that we can fix the issue for our website first?

I like WordPress a lot but this is extremely distressing, especially when we chose WordPress’ subscription product over Patreon
supernovia · Staff · Sep 21, 2023 at 11:53 pm
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Hi @dotblues, they’ve spotted the cause and are working on a fix for you. We’ll update you as soon as we’ve got more info!
dotblues · Member · Sep 21, 2023 at 11:55 pm
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@supernovia Thanks for the update! Truly!
supernovia · Staff · Sep 21, 2023 at 11:56 pm
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Actually, @dotblues, could you try again now to see if it’s working?
dotblues · Member · Sep 21, 2023 at 11:57 pm
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Yup testing now.
dotblues · Member · Sep 22, 2023 at 12:01 am
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It’s working! Thank you so much for the help!
supernovia · Staff · Sep 22, 2023 at 12:17 am
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Oh good. I’ll let them know that did the trick. Cheers!

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