premium membership

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  cropcirclesite · Member · Jan 30, 2017 at 9:13 pm

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  My media gallery states I am a free member and restricts my amount of space when in fact I am a premium member.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 30, 2017 at 9:15 pm

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  If you have upgraded then what is the domain URL of the site in question?

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  timethief · Member · Jan 30, 2017 at 9:16 pm

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  Did you allow the domain URL to expire?
  https://en.support.wordpress.com/domains/domain-expiration/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  justjennifer · Member · Jan 30, 2017 at 9:28 pm

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  The only upgrade Plan that has unlimited storage is the Business Plan. Every other plan has a storage limit.

  Business: unlimited
  Premium: 10 GB
  Personal: 6 GB
  Free: 3 GB

  Regardless of plan, single uploads are limited to 1GB and if you are uploading any single item that big you will want to read this support guide on resizing and optimizing your images before uploading them: https://en.support.wordpress.com/media/image-optimization/

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  kokkieh · Staff · Jan 31, 2017 at 11:16 am

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  Hi there,

  Your account does not own any upgrades on WordPress.com. You own only site, http://cropcirclesite.wordpress.com, and that site has always been on the free plan. If you have a different site on the Premium Plan, then you need to be logged in as the username that owns that site to access the Premium features.

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  cropcirclesite · Member · Jan 31, 2017 at 9:50 pm

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  missed from my last e mail the charge number is WPCHRG.COM 129.00 Can Dollars

  Robert Jamieson, President

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  cropcirclesite · Member · Jan 31, 2017 at 10:50 pm

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  Then why have you charged my credit card for premium under receipt I.D. [redacted by mod] under transaction number [redacted by mod]

  Robert Jamieson, President

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  justjennifer · Member · Feb 1, 2017 at 6:35 am

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  @cropcirclesite – I’ve removed the sensitive information from your above post. You should never post transaction details of this sort in a public forum as it could be used by someone to take over your account.

  If you want to see what the charge was for, you can enter those details here:

  Why was I charged?

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  kokkieh · Staff · Feb 1, 2017 at 9:28 am

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  @cropcirclesite

  I’ve sent an email to the address associated with your account. Please reply there with the information I requested and I can investigate this further.