Premium Not Working

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  summerdixon75 · Member · Jul 1, 2023 at 7:11 pm

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  I just paid for Premium and I can’t use any of the features. I received a confirmation email saying my payment went through, but Word Press says I haven’t paid yet. I’m not paying twice for the same thing. What is going on and how can I access the features I just paid for?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 3, 2023 at 1:40 am

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the payment info you have is a match for what we show in our system it will clarify what site it is associated with. If there is no match, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

  Thanks!