premium offer refund

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  shanalie · Member · Mar 16, 2018 at 5:47 pm

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  Hello,
  I would like to be reimbursed for my premium offer that I took on December 26 2017 because of litigation with my photos posted on WordPress. thank you for repaying me as soon as possible.

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  themagicrobot · Member · Mar 16, 2018 at 5:58 pm

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  I’m afraid there is a time limit for claiming refunds. https://en.support.wordpress.com/refunds/ says:

  For new domain registrations, you must cancel within 48 hours of purchase to receive a refund. There are no refunds, pro-rated or otherwise, after 48 hours.
  For plans and all other purchases, you must cancel within 30 days of purchase to receive a refund.

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  themagicrobot · Member · Mar 16, 2018 at 7:05 pm

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  I missed the tag on the right. I see you asked the same question here https://fr.forums.wordpress.com/topic/bug-du-bouton-jaime?replies=20 and received a similar reply.

  Très bien, sachez que le forum anglais est tenu par mes collègues, leur réponse sera la même.

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  kokkieh · Staff · Mar 18, 2018 at 11:03 am

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  Hi there,

  As my colleague already said in https://fr.forums.wordpress.com/topic/bug-du-bouton-jaime?replies=20#post-82783, you are already past the refund period for the upgrades on your account and it is no longer possible for us to issue a refund.