Premium Option Not available

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  jasonjgale · Member · Apr 3, 2019 at 10:59 am

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  I am desperate to upgrade my plan to a premium plan but I am not been given the option. It lists is as a option with no button to click. the only button is for the business plan which i do not want.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Apr 3, 2019 at 3:22 pm

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  No worries, we will get you sorted out.

  Please confirm that you want jasonjgale.wordpress.com to be on the premium plan. Are you going to continue with the Hive theme as well?

  Thanks.

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  jasonjgale · Member · Apr 4, 2019 at 6:06 pm

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  Yes I at this stage I do not want to change the theme. thank you

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  jasonjgale · Member · Apr 4, 2019 at 6:16 pm

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  what do I need to do please. thank you

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  supernovia · Staff · Apr 4, 2019 at 11:48 pm

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  @jasonjgale, downgrading when you’ve already got plugins installed can be a bit tricky. You might lose functionality and in some cases could lose content too. Since you still have some time left on your Business plan, it may make sense to go over this with our support team prior to downgrading.

  I’ve added your plan back to your account. Can you reach out here to chat?

  Contact

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  jasonjgale · Member · Apr 5, 2019 at 6:56 am

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  Morning, thank you but I did not have anytime left of my business plan. the site was almost disabled as it registered me as a free plan? When does the business plan run out and in that case why was it listed as a free plan and hence my site was not functioning .