premium package-email support

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  dmaron69 · Member · Mar 29, 2016 at 5:27 pm

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  my premium package includes to my understanding a direct email where I can send my questions to, in addition to the forum. Does anyone know where on the site I can find the email contact?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 29, 2016 at 5:34 pm

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  For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best contact form to use now is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum.

  re: direct email support
  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com