Premium Package Issue

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  mikenaypauer · Member · Nov 5, 2014 at 11:37 pm

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  I paid for the upgrade to premium but it shows my current plan as the basic. In addition I want to register a domain name and I keep getting routed to the place where you have to pay $18 to register. My understanding is that with the $99 plan I would not have to pay this extra $18.

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Nov 5, 2014 at 11:50 pm

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  Hi there,

  Yes I see that you have added Premium to the site:

  mytravelvaletdotnet.wordpress.com

  You can register a domain by going to Store > My Domains in your Dashboard. You will not have to pay for the domain. Please try this direct link:

  https://mytravelvaletdotnet.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  Click on Register a New Domain

  Also can you show me where it states that your plan is basic?

  Thank you!

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  mikenaypauer · Member · Nov 6, 2014 at 1:48 am

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  Thanks for the response. When I do that it takes me to the shopping card where I am prompted to enter my credit card information. It also give me the option to upgrade to Premium to avoid paying the domain registration fee. However I already have Premium so I’m not sure why it prompts me to pay.

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  mikenaypauer · Member · Nov 6, 2014 at 2:07 am

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  This forum doesn’t seem to be able to support attaching a file or pasting a screen shot. If I respond back to the email that came from you will you get it?

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  mikenaypauer · Member · Nov 6, 2014 at 2:14 am

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  Please disregard my previous posts. I figured out the issue. I had two blog names and the premium was applied to the one above and I kept going to the one it wasn’t applied to.

  Thanks again for the response.

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  gracejiyoung · Member · Nov 6, 2014 at 5:12 pm

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  You’re welcome.