Premium plan and premium site gone

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  apexsystema · Member · Feb 19, 2025 at 9:31 am

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  This January i paid for a premium plan for a site that i have not connected yet since its not ready yet for publishing. Today i log in and i find a old project on a basic plan and the energiprofil.dk site is nowhere to be found, neither is my premium plan. This is critical please fix, your chatbot is also excruciatingly annoying to deal with.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Feb 19, 2025 at 10:04 am

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  We can’t help as your site isn’t running on the wordpress.com platform but is hosted by Wix – https://wordpress.com/site-profiler/energiprofil.dk

  To get further help, you must contact Wix support

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  apexsystema · Member · Feb 19, 2025 at 10:43 am

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  That doesnt answer the question, i have receipts on the premium plan and emails about the project i was working on: generously5e720e916a.wordpress.com?

  Either get it back up and running or refund the money.