Premium plan hasn't 'taken'

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  teachersonboard · Member · Mar 8, 2016 at 7:45 am

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  I have paid for a premium plan, but my site is still showing as ‘free’. How long does it take for the upgrade to take effect? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  heliodore · Member · Mar 8, 2016 at 8:12 am

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  Hi,

  Can you see your payment in your Billing History: https://wordpress.com/me/billing

  Are you sure you paid for the Premium Plan, and not a Premium Theme (e.g., Photographer) ?

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  teachersonboard · Member · Mar 8, 2016 at 8:26 am

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  Thanks for your quick reply.
  Went in to billing history – not there.
  Clicked on cart and not the premium panel – could pay and I am up and running! Thank you.