Premium plan not activated

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  ppalsma7b8739ae2f · Member · Mar 30, 2020 at 5:34 pm

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  Hi, I buyed a premium plan and reserved a domain name.
  I payed by paypal, I can see the transaction in my wordpress.com profile, but I don’t have the funcitonnalities nor the domain name available.
  Could you please activate my plan?

  thanks in advance

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Mar 30, 2020 at 6:56 pm

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  Hi there, we can help with that. We just need you to log into the correct account first.

  Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the features you bought.

  Here’s how you can recover access if needed:

  Recover Your Account

  If you’re having trouble with that, can you please send a link to the site?

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  ppalsma7b8739ae2f · Member · Mar 30, 2020 at 9:09 pm

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  Thanks it worked.

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  ppalsma7b8739ae2f · Member · Mar 30, 2020 at 9:13 pm

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  Sorry it didn’t work. I only have one account.
  Here is the link: http://fleurreellefr.wordpress.com

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  staff-doublebassd · Staff · Mar 30, 2020 at 11:03 pm

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  Hi there,

  I checked that site and there are no paid subscriptions connected to it. So, if you paid for a plan, there must be another account that it is under.

  If you aren’t sure about the account, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Otherwise, you could fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account.

  You can use the transaction ID from your bank statement from when you purchased your domain to fill out the form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account

  Thanks!

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  ppalsma7b8739ae2f · Member · Mar 31, 2020 at 9:00 am

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  Hi, on wpchrg.com, here is what is found:

  “Found it!
  This was a charge for:

  .fr Domain Registration
  fleurreelle.fr

  Domain Mapping
  fleurreelle.fr

  WordPress.com Premium
  fleurreellefr.wordpress.com”

  I think something went wrong, fleurreellefr.wordpress.com is the site connected to my account.
  The account recovery form uses an email, and I am using only one email, and I access to that account.

  Thanks for your help

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  kokkieh · Staff · Mar 31, 2020 at 10:11 am

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  Hi there,

  Okay, it looks like that order is stuck on our end, so while you were charged, the upgrade was never added to your account and the domain wasn’t registered.

  I’ve now manually added the Premium Plan to your account. Please go to My Site ->Manage ->Domains ->Add and try to register your domain again.

  If the domain registration doesn’t complete, please let me know so I can check on it from this end.

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  ppalsma7b8739ae2f · Member · Mar 31, 2020 at 11:56 am

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  Thanks, now it is ok.