Premium Plan Ownership Question

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  friendsofmadaccrh · Member · Jan 25, 2017 at 11:34 pm

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  Hello – I am on a charity board and we use WordPress for our non-profit’s website: madaccfriends.org. Since the site has been created, there have been many board members who have managed ownership of the site and transfer of ownership between users needs to be cleaned up. We have a recurring $99/year payment for hosting the website and I need to learn what user profile is the plan owner. Can you share the user name of the WordPress account that owns the plan for our site? madaccfriends.wordpress.com and madaccfriends.org

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 26, 2017 at 4:54 pm

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  Howdy –

  Your site, madaccfriends.org, is using the installation of WordPress and is self hosted.

  For help with this site you’ll want to post at https://wordpress.org/support/ or contact your host.

  We do not have any access to the site as it is not hosted with us at WordPress.com.

  This guide outlines the differences between WordPress.com (here) and the self hosted version of WordPress: https://en.support.wordpress.com/com-vs-org/