premium plan refund

  • Unknown's avatar
    wellswulsin · Member ·

    I cancelled my premium plan within 1 hour of signing up (because the domain transfer was going to take too long). But I only got a refund of $48 instead of the $96 I paid. Why did I only get a partial refund?

    Thanks,
    Wells

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ami0789 · Member ·

    Hello

    I will tag this thread as modlook so someone from the staff can check the details for your purchase and assist you with that.

    Regards:

  • Unknown's avatar
    themagicrobot · Member ·

    ami0789 Don’t forget to check if there are other open threads and any “Duplicate” tags. The OP has three other open threads about the same issue (not recommended) and two of them already had modlook tags added for staff.

  • Unknown's avatar
    wellswulsin · Member ·

    Seriously, the way of submitting complaints with a purchase is to post to a public forum? That is so bootleg. Very bad service!

  • Unknown's avatar
    torres126 · Member ·

    @wellswulsin You’ve created several topics in the last hours, mostly complaining about service and repeating the same issue.

    You’re able to use email and live chat support with a paid plan, but if you don’t have one, you’ll just need to wait for your issue to be resolved, and that’ll likely be in a few hours when a staff members reviews what you’ve said.

    Whilst this forum may be “bootleg” to you, I wish to assure you that rarely does an issue go unresolved in these forums. It does, however, require some patience, and creating multiple threads over one issue isn’t going to speed that up.

    This forum is public and run by a community of volunteers, but staff are on hand for issues such as yours. They’ve been tagged, so they will read what you’ve said, but it may take a few hours, especially since it’s a weekend and I’ve noticed response times may be slower then. Personal information shouldn’t be posted here nonetheless.

    Please just be patient, your issue will be resolved soon. :)

  • Unknown's avatar
    wellswulsin · Member ·

    Thanks @torres126 for the response.

    Still pretty shocking to me that the way of resolving billing disputes with WordPress is over public forums. Never seen another company operate that way. How is a community of volunteers supposed to address billing issues when they don’t have access to the relevant billing history information?

    This is not an emergency – it doesn’t need to be resolved over the weekend.

    My reason for making multiple posts is that I wanted to increase the chance that it was seen by a staff member. It looks like you’re just a friendly volunteer, so I appreciate your taking the time to respond.

  • supernovia · Staff ·

    Hi @wellswulsin, I can’t tell why you didn’t get a full refund since you did cancel your domain as well. I’ve refunded everything for you, though. You can expect to see that within the next few business days. Thanks for your patience.

  • Unknown's avatar
    wellswulsin · Member ·

    Thanks @supernovia for sorting this out.

    Apologies to the rest of the community for the noise….

  • supernovia · Staff ·

    Also, I’m going to go ahead and remove all of the extra threads here, and note that next time you can just reply to the receipt email to get help.

    Cheers, all. :)

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