Premium Plan – want a refund, but ineligible
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I activated and paid for a WordPress.com Premium Plan 11 days ago. I want to cancel the plan and get a refund. The system only offers me to “remove” and not cancel the plan. It should be eligible as it’s not been 14 days yet.
The blog I need help with is: (visible only to logged in users)
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Hi there:
Since you registered a domain (ruskaplava.com) when you purchased the plan, you are no longer eligible for a full refund. New domain registrations must be canceled within 96 hours to receive a full refund. You can learn more about our refund policy here:
https://wordpress.com/support/refunds/
You can get a refund for the plan price minus the domain registration cost ($96 – $18 = $78) but we would need to process that for you. Otherwise, you can keep the plan in place if you choose.
Let us know which way you want to proceed.
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Sure thing. I have processed a $78 refund. It can take up to 2 weeks for your bank to put that money back in to your account. If you experience a delay, please reach out to them and inquire directly there. We don’t have any insights as to when the funds will be released to you.
If you go to https://wordpress.com/me/purchases/ you should only see the domain registration and not the hosting plan.
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