Premium Refund

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  novyrf · Member · Aug 14, 2015 at 8:42 am

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  I purchased premium for wordpress.com a bit over a month ago and I didn’t start making my site until now. I dont have any of the features I need to make it how I want.

  Is it possible for me to get a refund?

  The blog I need help with is: (visible only to logged in users)

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  richrobinkoff · Member · Aug 14, 2015 at 10:33 am

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  Hello,

  I suggest that we make sure your account is setup like you thought it should be first. I have flagged this topic for staff review so they can review your account and follow up with you. Please subscribe to the topic by clicking the link in the sidebar. They will follow up with you as they work through the support queue.

  Thanks.

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  rachelmcr · Member · Aug 14, 2015 at 3:28 pm

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  Hi there,

  I just sent you an email to discuss that plan and your site — please let me know if you don’t get that email from me!

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  dpelusoop9d9 · Member · Aug 19, 2015 at 11:24 pm

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  Testing and trying out themes worked while things were free. Once paying my $99.00 via VISA CC, nothing has worked; no buttons on you website have worked or activated; I have no files downloaded; and no blog set up; no website.

  Please credit the same VISA CC as your charged initially. Payment Receipt ID No. 13733331 should let you backtrack on financial data.

  When refund received, I will begin again.

  Thanks,
  Bentfinger

  (email visible only to moderators and staff)

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  rachelmcr · Member · Aug 20, 2015 at 9:44 am

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  Hi Bentfinger,

  I checked your account and I see that you mapped the domain bentfinger.net to your website. That domain was registered in May 2008 through Network Solutions — here’s the public info about that domain:

  http://whois.domaintools.com/bentfinger.net

  If you didn’t register that domain then, you won’t be able to use it with your site. (That explains the trouble you’ve had setting up your blog/website.) I just removed that domain mapping for you and reset your plan’s domain credit so you can register a new domain on the Domains page if you’d like.

  Your site is currently visible at its free address here: https://bentfingerdotnet.wordpress.com/

  If you’d still prefer a refund, please let me know and I can take care of that for you. (You can also cancel your plan for a full refund on your My Upgrades page.)

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  lesvoyagesdemilana · Member · Aug 20, 2015 at 5:50 pm

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  Hello, I bought a theme 2 August 2015 for my site triptyquesphotos.wordpress.com and performed the same day cancellations. But we are August 20 and I have always received a refund of my theme (€ 69) and the name of my domain (triptyquesphotos.wordpress.com) at a price of € 30 totaling € 99 which were debited my bank account on August 4.

  When will I be reimbursed?

  Thank you for your reply and good to you

  L’adresse du blog concerné est regarddemilana.wordpress.com.

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  dpelusoop9d9 · Member · Aug 20, 2015 at 7:37 pm

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  RachelMRC,

  Thanks for your rapid (overnight) response. I elect to receive the refund to my VISA card.

  THANKS,
  CDW

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  rachelmcr · Member · Aug 21, 2015 at 10:44 am

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  Hi lesvoyagesdemilana, please contact us directly or start a new forum thread with your question. That way we can help you without getting your question confused with the others in this forum thread. Thanks!

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  rachelmcr · Member · Aug 21, 2015 at 10:47 am

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  Hi dpelusoop9d9, I cancelled and refunded that Premium plan for you. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt now in your Billing History.

  I am closing this thread now — if you have any other questions or concerns please feel free to start a new forum thread and we can help you out there. Thanks!