Premium Refund

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  laksindrakaran · Member · Dec 16, 2016 at 9:26 am

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  Dear WordPress,

  I bought a domain name and an upgrade less than 24 hours ago. I did not realize that buying the domain on the same account would combine my old free blog. Could I please be issued a refund.

  Best
  Laks

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Dec 16, 2016 at 9:05 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  londonyijingsociety · Member · Dec 17, 2016 at 2:48 am

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  Dear darnelldibbles,

  I am not sure which email address the domain belongs too. There are two and I hope my free account does not suffer for it:

  (email visible only to moderators and staff) = domin
  (email visible only to moderators and staff)=free

  Please let me know what else you need.

  best
  Laks

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  londonyijingsociety · Member · Dec 17, 2016 at 8:38 am

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  I am sorry I just worked it out. the domain is registered to (email visible only to moderators and staff)

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  laksindrakaran · Member · Dec 17, 2016 at 8:40 am

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  right I am now posting from the account that the domain belongs too

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  staff-doublebassd · Staff · Dec 19, 2016 at 5:45 pm

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  Thanks! So, I see the domain under your londonyijingsociety. Do you want to cancel the upgrades, or do you want them transferred over to your revetrenuck account?

  If you want to do the latter, you can follow our support page here:

  https://en.support.wordpress.com/transfer-a-domain-to-another-wordpress-com-account/

  Otherwise, let me know and I will take care of the cancellation for you. Thanks!