PREMIUM REFUND

• 

  sircheshirehollows · Member · May 20, 2019 at 5:03 am

  • Copy link
  • Add topic to favorites

  I bought and cancelled my premium upgrade in the same day and yet I still have not gotten my refund even though it has been many days and nights longer than the expected time period stated in your guidelines. It is quite a lot of money and I should have received all of it by now. I am becoming a bit upset, especially since I have always read and heard such positive things about WordPress. Please return my money immediately, as – like I said – the refund is already long overdue.

  The blog I need help with is: (visible only to logged in users)

• 

  shubhamgmath · Member · May 20, 2019 at 5:11 am

  • Copy link

  Hi sircheshirehollows

  Please check once with your bank about the refund money?

  I am also tagging this post as ‘modlook’ for staff intervention. Please wait for some time staff will help you to know exactly about the refund process.

  Hope this helps.

• 

  sircheshirehollows · Member · May 20, 2019 at 12:58 pm

  • Copy link

  I really appreciate you tagging it that way! I did not know that could be done. But also, I am sad to say that I have already checked with my bank, and they saw no activity regarding the refund, and that was days ago (which was still at the end of the 7-10 days); 10 days, to be more specific. I just hope to get my money back, as I only used the upgrade for about 10 minutes before cancelling instead.

• 

  themagicrobot · Member · May 20, 2019 at 1:46 pm

  • Copy link

  Have you checked your “manage purchases”

  Manage Your Purchases

  
  PS: I don’t see a modlook tag for staff so I’ll add one now.

• 

  gemmacevans · Member · May 20, 2019 at 1:58 pm

  • Copy link

  Hi sircheshirehollows,

  Don’t worry, I’ll be happy to look into this for you.

  Please return my money immediately, as – like I said – the refund is already long overdue.

  I’ve checked your account and a refund was successfully sent from our side on 7th May 2019. There is a copy of the refund receipt in your Billing History if you need it:

  https://wordpress.com/me/purchases/billing

  I only used the upgrade for about 10 minutes before cancelling instead.

  In some cases where upgrades are cancelled and refunded on the same day (which happened this time), banks remove the original payment from your statement rather than showing two separate debit and credit amounts. Would you be able to ask your bank whether they have done so? You can give them the transaction ID from the refund receipt — but please don’t share that information in this thread.

  Let’s go from there…

• 

  sircheshirehollows · Member · May 20, 2019 at 2:13 pm

  • Copy link

  Thank you to everyone who is giving advice. Also, I will check with my bank about the same day removal from my account. I did not realise they do that sometimes. Thank you again. If I have more questions, I will post them here. And do not worry, I will never give out any sensitive info on this (or any) forum post :)

• 

  gemmacevans · Member · May 20, 2019 at 2:24 pm

  • Copy link

  You’re very welcome and we’ll be here if you need anything else :)