premium renewal

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  johnsfitquest · Member · May 5, 2015 at 6:45 pm

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  I cancelled my premium upgrade trial last week but got an email today stating that I am going to be charged tomorrow. when logging in I M not registered for premium. will I still get charged.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 5, 2015 at 6:48 pm

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  What is the URL of the .wordpress.com blog please?

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  thatrobyn · Member · May 6, 2015 at 12:15 am

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  Hello there,

  I do not see a WordPress.com site connected to your WordPress.com account name, johnsfitquest. If you need me to look at a specific site/account name to make certain you are not charged, please do let me know.

  Thanks much! Best to you.

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  johnsfitquest · Member · May 6, 2015 at 12:43 am

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  johnzuke.wordpress.com

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  thatrobyn · Member · May 6, 2015 at 5:10 pm

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  Hey there!

  Thanks for the site address. I’ve removed the trial from your account, so you won’t be charged $99 for the Premium upgrade.

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!