Premium site paid for but disappeared?

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  phildoggett01c4adf86f · Member · Aug 12, 2020 at 8:10 am

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  Hi
  I paid for a Premium site (£84) on 10th August, but the premium site & login go nowhere. -just blank. Would appreciate help so that I can get back to my site -lots of work to do!

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  staff-mckluskey · Staff · Aug 12, 2020 at 12:50 pm

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  Hi there!

  What’s the address of the site you want to access? You have probably logged into an incorrect account. You’re currently logged in as phildoggett01c4adf86f.

  If you don’t remember the credentials to log into the correct one, please check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/

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  phildoggett01c4adf86f · Member · Aug 13, 2020 at 11:09 am

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  Thanks for the reply!
  Tried account recovery, but both my Receipt ID and Transaction ID not recognised! Software glitch on payments?
  Cancelling credit card transaction, and will try again from scratch, unless you can suggest alternatives?
  Any help appreciated!

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  staff-doublebassd · Staff · Aug 13, 2020 at 6:12 pm

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  Hi there,

  If you are not able to complete the account recovery form, please send the receipt ID, transaction ID, etc. to the Accounts Team via their email: passwordhelp@wordpress.com. They would happy to look into this for you.

  Thanks!