Premium Subscription renewal

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  jcameron559 · Member · Jan 13, 2017 at 5:11 pm

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  I need to cancel my subscription before it renews on Monday, January 16th.

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Jan 14, 2017 at 12:00 pm

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  Here are the steps for canceling your domain and plan:
  https://en.support.wordpress.com/faq-renewing-and-canceling/#canceling-your-plans-and-domains

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  jcameron559 · Member · Jan 14, 2017 at 6:50 pm

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  Thank you Geoffrey for your response. The issue that I’m having is that I manage the site, my credit card (ending in 2007) is the one that is set up for the recurring charge. My boss, George D. Pillari, is the owner. Per the attached email he asked me to “shut it down.” He doesn’t use it and doesn’t remember his sign on info. Can this request be escalated to someone who can handle the cancellation for me? Going back to my boss for assistance is not a preferred option. If there is a phone number to call to confirm all of the information related to the blog I would be happy to speak with someone.

  Your prompt assistance with this request is greatly appreciated.

  Warm Regards,

  ___________________

  Joanne Cameron

  Operations Manager

  A&M HIG, LLC

  408.859.4759

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  geoffreyshilling · Member · Jan 15, 2017 at 12:06 pm

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  I don’t think you will be able to cancel the account without proof of ownership. I understand it may not be ideal going back to your boss, but I would recommend he tries resetting his password here:
  https://en.wordpress.com/wp-login.php?action=lostpassword

  Once you have access to the account, you would be able to cancel the WordPress.com plan.

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  jcameron559 · Member · Jan 15, 2017 at 5:50 pm

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  That’s disappointing because I can prove that my credit card is being charged. That seems like ownership to me. Plus I have his email saying to shut it down. My credit card will be charged tomorrow. Is there no one I can TALK to? I can prove anything you need over the phone. Joanne Cameron A&M HIG, LLC
  408.859.4759

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  geoffreyshilling · Member · Jan 17, 2017 at 5:35 pm

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  WordPress.com does not offer phone support. Other than logging into the account, I’m not sure how else to cancel your plan. You could try adding the modlook tag to see if a staff member has any other suggestions for this.

  Learn more about getting a moderator/staff reply for your questions:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question