Premium support

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  mimovie12 · Member · May 21, 2013 at 2:05 am

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  I have recently become a premium member and part of this includes direct email support. How long is usual response time?

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  kardotim · Member · May 21, 2013 at 5:44 am

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  We try to reply as soon as possible. In which you have now received a reply within 4 hours :)

  Feel free to contact us if you have any other questions.

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  mimovie12 · Member · May 21, 2013 at 5:51 am

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  Thanks Kardotim,
  Its great to hear back from you and 4 hours is a good response time fro me…but I had posted my real question 15 hours ago and have yet to receive a response to that? Could you please help me? my happiness needs some engineering.
  Cheers Rob

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  kardotim · Member · May 21, 2013 at 6:50 am

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  Sorry about that. I’ve replied to your other support request.