Premium theme

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  clearlyfocusedmediaworks · Member · Nov 11, 2011 at 9:45 pm

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  I’ve purchased a premium theme and it’s not showing up in my Dashboard. Can someone please explain this?

  The blog I need help with is: (visible only to logged in users)

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  thesacredpath · Member · Nov 11, 2011 at 9:59 pm

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  Go to appearance > themes, search for the name of the theme you purchased and there should be an “activate” link on it. Click the “activate” link and it should then become your theme.

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  clearlyfocusedmediaworks · Member · Nov 11, 2011 at 10:09 pm

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  Thanks for the help but what if it’s not there to activate?

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  lance · Staff · Nov 11, 2011 at 10:14 pm

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  Hi there—can you tell us which URL the theme was purchased for? And which theme you purchased.

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  clearlyfocusedmediaworks · Member · Nov 11, 2011 at 10:18 pm

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  No problem! It’s a premium theme called Photography by the Theme Foundry. It was purchased for ClearlyFocusedMediaWorks.com

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  lance · Staff · Nov 11, 2011 at 10:35 pm

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  OK, that explains it then—that isn’t a blog hosted on WordPress.com. Did you purchase it from the theme company directly maybe: at http://thethemefoundry.com/?

  For a site you host (not hosted on WordPress.com) you’ll need to follow the theme installation instructions provided by the theme author.

  Hope that helps!

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  lance · Staff · Nov 11, 2011 at 10:39 pm

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  And if you did buy it for use on WP.com, let us know and we can refund your purchase so you can purchase the self-hosted version.

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  clearlyfocusedmediaworks · Member · Nov 11, 2011 at 11:11 pm

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  I purchased it from WordPress. On my Paypal receipt it says WordPress.com

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  lance · Staff · Nov 11, 2011 at 11:52 pm

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  Gotcha. In that case you won’t be able to activate it on a site not hosted on WordPress.com.

  Would you like me to go ahead with the refund?

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  clearlyfocusedmediaworks · Member · Nov 12, 2011 at 12:46 am

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  It’s through HostGator, which was recommended to use with WP, but if the theme isn;t going to work then yes I would like a refund. Just for future reference how can one tell which theme is going to work and which isn’t?

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  thesacredpath · Member · Nov 12, 2011 at 1:58 am

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  The theme you bought here is modlfied for wordpress.com sites, but that theme is available for your hostgator self-hosted site as well via http://thethemefoundry.com/ . You can go there and purchase it for your self-hosted site.

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  lance · Staff · Nov 12, 2011 at 6:41 am

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  @clearlyfocusedmediaworks You’re all set; I’ve refunded your theme purchase.

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  clearlyfocusedmediaworks · Member · Nov 12, 2011 at 6:19 pm

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  Thank you! Now having more issues. I tried to install a new theme. It gave me a prompt that it was installed successfully. After I tried to activate it, it gave me this error code on my admin page: Fatal error: Cannot redeclare youtube_shortcode() (previously declared in /home/cfmw/public_html/wp-content/plugins/jetpack/modules/shortcodes/youtube.php:203) in /home/cfmw/public_html/wp-content/themes/invictus-a-premium-photographer-portfolio-theme/invictus/doitmax_fw/max_shortcodes.php on line 285

  Now I can’t even access my site. Any suggesstions?

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  justjennifer · Member · Nov 12, 2011 at 6:35 pm

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  This is the support forum for sites hosted on WordPress.com. Yours is a self-hosted WordPress.org install, so you will have to seek help at the correct support forum, which is http://wordpress.org/support/

  More about the difference between COM and ORG here: http://support.wordpress.com/com-vs-org/