Premium theme cancel and refund button not working

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  traceyupchurch · Member · Sep 9, 2012 at 8:34 am

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  premium theme cancel and refund button not working.

  I bought Gridspace recently and the cancel/refund button is not working. I would like to cancel the theme purchase and have a refund of $75 please. the account is http://traceyupchurch.com

  Thanks,
  Tracey Upchurch
  Blog url: http://traceyupchurch.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 9, 2012 at 3:50 pm

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  Hi there,
  I have flagged this thread for Staff assistance. Please be patient while waiting.

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  traceyupchurch · Member · Sep 9, 2012 at 4:09 pm

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  Thanks Timethief.

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  timethief · Member · Sep 9, 2012 at 4:10 pm

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  You’re welcome.

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  bryanvillarin · Staff · Sep 10, 2012 at 1:02 am

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  Hi traceyupchurch,

  I’ve canceled and refunded the Gridspace premium theme for your account as you’ve requested. You should see the refund in your account within 7–10 business days, but usually sooner than that.

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  traceyupchurch · Member · Sep 10, 2012 at 1:05 am

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  Thank you, I have it already, I appreciate your help. Cheers.

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  bryanvillarin · Staff · Sep 10, 2012 at 4:37 am

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  You’re welcome!

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  weblognotes · Member · Sep 10, 2012 at 1:21 pm

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  Same problem here. Please cancel my WordPress Value Bundle and refund my account.

  Thanks,
  Alex

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  bryanvillarin · Staff · Sep 10, 2012 at 9:19 pm

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  @weblognotes — Hi Alex, I’ve canceled and refunded the Value Bundle to your account.

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  traceyupchurch · Member · Sep 10, 2012 at 9:24 pm

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  Hi Bryan, is the refund/cancel button working now? Cheers :)

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  andrewshapter · Member · Sep 10, 2012 at 11:50 pm

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  I want to cancel my upgrade. I spent $99.00 thinking I could upload a theme, but I was clearly not on the right WordPress site,

  Please refund my account so I can move over to WordPress.org

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  staff-blorbo · Staff · Sep 10, 2012 at 11:53 pm

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  traceyupchurch, it looks like I’ve already taken care of that for you today.

  andrewshapter, I have canceled and refunded your bundle as requested.

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  weblognotes · Member · Sep 11, 2012 at 2:19 am

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  @ bryanvillarin – Thanks heaps. Shame it didn’t work for me! I didn’t want to deal with the self-hosted WP, but I need more customization options. Maybe next time, if you make the WP pro more flexible or if I can afford the WP VIP.
  Cheers,
  Alex

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  bryanvillarin · Staff · Sep 11, 2012 at 5:26 am

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  @weblognotes — You’re welcome. If you have any specific suggestions for WordPress.com, please feel free to post in the Ideas forum where we’ll be happy to read and take them into consideration.

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  lenscaption · Member · Sep 11, 2012 at 3:30 pm

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  Same issue for me as well. I would like to keep Avid and cancel Gridspace. I’ve tried but it doesn’t seem to do anything.

  My blog is lenscaption.com.

  Thanks!!

  (email visible only to moderators and staff)

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  staff-blorbo · Staff · Sep 11, 2012 at 4:33 pm

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  I have canceled and refunded your theme as requested.

  Please let us know if you need any further assistance!