premium theme purchase not showing up.

• 

  facewear · Member · Jul 3, 2012 at 3:38 am

  • Copy link
  • Add topic to favorites

  I’ve purchased a premium theme and it isn’t showing up anywhere. I tried it twice and nothing changed. I’m not sure if I was charged twice for the premium theme. I have tried closing down my browser and restarting. I am using Firefox.
  Blog url: http://facewear.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Jul 3, 2012 at 6:01 am

  • Copy link

  Sorry for the trouble with purchasing the theme, we’re looking into the issue.

• 

  staff-blorbo · Staff · Jul 3, 2012 at 6:04 pm

  • Copy link

  This is all fixed up now, sorry for the trouble!

• 

  facewear · Member · Jul 3, 2012 at 10:26 pm

  • Copy link

  It’s actually still not working. I even tried to start from scratch making a brand new blog and it will not let me purchase the theme. It’s the one called photography for $68

• 

  staff-blorbo · Staff · Jul 3, 2012 at 10:29 pm

  • Copy link

  Specifically, where were you trying to purchase the theme?

  Is it from the theme showcase, the Appearance section of your Dashboard, or a theme preview?

• 

  facewear · Member · Jul 3, 2012 at 10:31 pm

  • Copy link

  I think I tried all those ways. I went to themes from my dashboard of existing blog, I tried on a new blog – choosing your theme page and I even tried from the wordpress site

• 

  staff-blorbo · Staff · Jul 3, 2012 at 10:34 pm

  • Copy link

  Would you please try a different browser, like Safari or Chrome, to see if that makes any difference?

  http://browsehappy.com/

• 

  facewear · Member · Jul 3, 2012 at 11:29 pm

  • Copy link

  I just tried on Safari and the same thing happened.

• 

  staff-blorbo · Staff · Jul 4, 2012 at 6:29 am

  • Copy link

  Ok, please hang in there while we continue to investigate.

• 

  staff-blorbo · Staff · Jul 4, 2012 at 4:52 pm

  • Copy link

  Ok, please try purchasing again. If it doesn’t work via your desired purchase location this time, purchasing via http://theme.wordpress.com/themes/photography/ has definitely been fixed, so try that.

• 

  designsimply · Member · Jul 6, 2012 at 9:04 am

  • Copy link

  We found one last bug related to purchasing a theme using PayPal, so you should be all set to purchase from any location now. Thank you for reporting the issue!

  If you’re still having trouble, or if anyone reading this later should need to report a similar problem, please let us know the link you were on just before you clicked purchase and what payment method you were using.