Premium Theme Refund

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  theglazedblog · Member · Feb 2, 2015 at 4:19 pm

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  Hi there,

  I am trying to refund 2 premium themes that I recently purchased:
  – Zuki
  – Cocoa

  However, when I press ‘cancel and refund’, nothing appears to happen. Can you please advise?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 2, 2015 at 4:35 pm

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  Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds

  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the theme, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades.

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it please.

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  gracejiyoung · Member · Feb 2, 2015 at 10:18 pm

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  Hi there,

  I’m not seeing those Premium themes in this account. Do you have another account?

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  theglazedblog · Member · Feb 3, 2015 at 9:28 pm

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  Hi Grace,

  Both themes appear to be refunded now.

  Thanks!

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  gracejiyoung · Member · Feb 3, 2015 at 9:39 pm

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  Sounds good.