Premium theme refund not processing

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  nuwavekorea · Member · Apr 28, 2015 at 11:58 pm

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  I am trying to cancel and refund my premium theme (Bindery) for my site, but when I press the button on the pop-up that sends me the confirmation email, I get the message:

  “User or Token does not have access to specified site.”

  …and nothing happens.
  What does this mean? How can I process the refund request?

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Apr 29, 2015 at 3:02 pm

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  @nuwavekorea

  I’ve removed your theme and refunded the charge. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know.