Premium Theme transfer

  • Unknown's avatar

    Hello!

    We bought a theme from you guys, Portfolio by the Theme Foundry, a while ago. It was our understanding that when buying the theme plus the premium upgrade that we would be able to manipulate the theme to function the way we would want it to.

    It doesn’t seem like when selling the upgrade to premium, wordpress was being totally honest about the amount of flexibility it offered. E.g. we want to add a favicon, add more social media buttons on our footer, among other changes.

    Now that we know we want to transfer the site to host on a different server, it turns out the that theme doesn’t transfer with it. How do we transfer the theme over?

    This page: http://en.support.wordpress.com/themes/premium-themes/#how-to-transfer-a-premium-theme
    shows that there should be a “Transfer to another site” link, but that doesn’t show up on our “My Upgrades” page.

    Please let me know what we should do.

    Wishing you the best,
    Kasey

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi Kasey,

    I’m sorry about the miscommunication, but the transfer to another site link is used for another WordPress.com site within your account. You would not be able to transfer the Premium Theme outside of WordPress.com.

    As for things like Favicons or also known as Blavatars, you can do that through this guide here.

    Also, many customizations can be done through CSS. Most of our CSS support is done in the CSS Customization forum by both staff and volunteers:

    https://en.forums.wordpress.com/forum/css-customization

    You can post a CSS question to the CSS Customization forum at this link:

    https://en.forums.wordpress.com/forum/css-customization/#postform

    If you need to hire a consultant to help you with in-depth design work or large CSS revisions, please consider getting a quote from Tweaky:

    http://en.support.wordpress.com/customize-my-site/request-theme-customization/

    If you have any questions about this, please let me know!

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