Premium upgrade a disaster!

  • Unknown's avatar
    wendyrichards1380 · Member ·

    I upgraded my account to premium on July 19, 2021 and now my site’s backend is missing. I do not own a site called wendyrichardsca.wordpress.com or at least I did not purchase it. I am told wendyrichards.ca is linked to my other business email [redacted by staff] but I changed that to [redacted by staff]. I also got a free email address and url which I named Rantofalatebloomer with my upgrade. Everything is now a mess and if it can’t be straightened out, I want my money back! My receipt is below:

    [redacted by staff]

    Site: https://wendyrichards.ca/.
    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    nverstop · Member ·

    Please remove this question. I am trying to work through it myself.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like you managed to log in to the correct account where the site wendyrichards.ca was created in. We don’t really delete forum posts, but we’ve redacted the personal information you shared. Let us know if you’d like us to remove the site address as well and we can do that.

    If you need further help with your WordPress.com site, please go to https://wordpress.com/help/contact while logged in to your nverstop account and you’ll be redirected to live chat support during the weekdays and email support during the weekends as your WordPress.com Premium plan gives you access to faster support. So you don’t have to post on this forum for assistance.

    Regards

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