PREMIUM UPGRADE DOESN'T WORK

• 

  myselfninad · Member · Oct 7, 2018 at 7:04 am

  • Copy link
  • Add topic to favorites

  I’ve upgraded the plan to PREMIUM, I was charged but it’s not working/applied even after 12 hours of purchase. PLEASE HELP! It’s showing in the billing history but the purchases show only domain purchase and not premium upgrade.

  The blog I need help with is: (visible only to logged in users)

• 

  torres126 · Member · Oct 7, 2018 at 8:04 am

  • Copy link

  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

• 

  myselfninad · Member · Oct 8, 2018 at 9:13 am

  • Copy link

  Waiting for a response and action. It’s been two days already, still no help has been offered.

• 

  torres126 · Member · Oct 8, 2018 at 10:00 am

  • Copy link

  Hi, yesterday was the weekend, and the team were also returning from the Grand Meet-up, and the forums were also pretty busy as a result. Sorry for the delay, but it should hopefully be resolved soon! :)

• 

  myselfninad · Member · Oct 8, 2018 at 10:04 am

  • Copy link

  Okay, I understand. Hope it gets resolved son.

• 

  kokkieh · Staff · Oct 8, 2018 at 12:32 pm

  • Copy link

  Hi there,

  It looks like your initial payment failed, and this caused the plan to not be added on your second attempt. I’ve added the plan to your account, so you’ll be able to use all its features now.

• 

  myselfninad · Member · Oct 8, 2018 at 12:45 pm

  • Copy link

  Thank You! It’s working