Premium Upgrade not Renewable

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  rhys · Member · Oct 27, 2014 at 1:51 pm

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  Our Premium Service upgrade expired 2 days ago, as did a domain that we registered that we no longer need.

  I am trying to renew, but the option is not showing up on My Upgrades.

  How can I make the upgrade?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 27, 2014 at 5:14 pm

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  Are you logged in as the owner of the domain name? Is there another account you might have used to register the domain name?

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  rhys · Member · Oct 27, 2014 at 6:37 pm

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  Thanks for the reply. That helped me see the “renew” buttons. However, when I try to renew, I get this message: “This blog already has some of these upgrades. Did you mean to renew your subscriptions?”

  However, the only possible conflict is a mapped domain that we’ve ordered yearly.

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  timethief · Member · Oct 27, 2014 at 6:55 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

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  rachelmcr · Member · Oct 28, 2014 at 12:07 pm

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  Hi there,

  The WordPress.com Premium plan on this site was purchased by a different WordPress.com account. (Only the account used to purchased that plan can renew it.) That person will need to log in to their account and head to their My Upgrades page to renew the plan.

  Please let me know if I can do anything more to help with that.