Premium upgrade unavailable

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  ashgatepublishing · Member · Jun 10, 2015 at 10:31 am

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  Dear Support,

  I’d like to purchase the WordPress.com Premium upgrade for blog.ashgate.com, but it says “unavailable”.

  Through the forums, I think one of my existing upgrades needs to be cancelled, so I can get the Premium upgrade. Is that correct? I don’t want to lose the domain mapping so I’m a bit nervous about how to proceed.

  Hope you can help.

  Anne

  The blog I need help with is: (visible only to logged in users)

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  galois · Member · Jun 10, 2015 at 11:43 am

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  Through the forums, I think one of my existing upgrades needs to be cancelled, so I can get the Premium upgrade. Is that correct?

  Yes and No.
  I tagged this thread for Staff assistance. Be patient while waiting :)

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  akryworuka · Member · Jun 10, 2015 at 1:32 pm

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  Hi there!

  You should now be able to purchase the Premium upgrade. I removed the upgrade for N Ads which you had previously and is now part of the Premium Upgrade.

  If you have any additional questions, please let us know

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  ashgatepublishing · Member · Jun 10, 2015 at 1:50 pm

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  Many thanks – I’ve now been able to upgrade :-)

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  staff-ozmodiar · Staff · Jun 10, 2015 at 8:08 pm

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  Glad we could help!