Premium Upgrades

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  amandahousephotos · Member · Dec 13, 2016 at 5:57 pm

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  I am trying to delete my site and it won’t let me – tells me I need to cancel my premium upgrades – but when I go to ‘Manage Purchases’ there is no option to cancel my premium upgrade.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 13, 2016 at 8:51 pm

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  There’s a bug preventing premium theme deletion. I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Dec 14, 2016 at 3:15 pm

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  Hi there,

  You own the Premium theme, vagabond, on your site. I can remove that for you, but as theme purchases are for the lifetime of your site I just need to confirm first. If you cancel the theme now and later want to use it again you’ll need to buy it again. An alternative could be to set your site to private instead.

  Let me know if you want to go ahead and cancel the theme.