Premium WordPress Cancellation

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  annamazzwriter · Member · Sep 19, 2016 at 5:50 pm

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  Hi there, I’ve applied to transfer my domain name to namesco and cancelled my WordPress Premium account to stop WordPress charging me £85 for an update in a couple of days. I want to ensure, however, that the website doesn’t simply disappear on 18 November (the date given for expiry) and am unable to find any contact details to email them. Any ideas?

  Many thanks,

  Anna

  The blog I need help with is: (visible only to logged in users)

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  mgalbritton · Member · Sep 19, 2016 at 6:24 pm

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  Hi Anna!

  I took a look over your site. I see that the domain transfer process has been started. Can you go to:
  https://annamazzoladotcom.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  From there, click on edit domain > transfer domain > accept transfer.

  Please let me know if you have any other questions or need further help.

  Have a great day!

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  annamazzwriter · Member · Sep 19, 2016 at 7:57 pm

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  Many thanks.

  I don’t seem to be able ‘edit domain’. There’s a message saying, ‘annamazzola.com is pending transfer. You must wait for the transfer to finish, and then update the settings at the new registrar.’..

  Best wishes,

  Anna

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  staff-zinnia · Staff · Sep 23, 2016 at 6:45 pm

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  Hi Anna :)

  The domain transfers take 5 days. Were you able to accept the transfer? It looks like everything has gone through successfully, but I’ll be happy to help if you need anything else.

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  annamazzwriter · Member · Sep 26, 2016 at 9:05 am

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  Thanks for your help – it has gone through!

  Best,

  Anna

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  staff-zinnia · Staff · Sep 26, 2016 at 1:34 pm

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  Awesome :) Take care!