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  chaslahaie240318 · Member · May 3, 2019 at 11:08 pm

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  I am unable to get ‘direct support’ to resolve set up issues even though I have a paid premium account. Can I get a refund and just go with wordpress.org instead? At least then my web host is available for ‘direct support’.

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · May 4, 2019 at 1:55 am

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  Hi chaslahaie240318

  I am unable to get ‘direct support’ to resolve set up issues even though I have a paid premium account.

  – Here is the live chat option where you can directly get in touch with the happiness engineer to resolve your issue:
  https://en.support.wordpress.com/live-chat/

  Here is the support document that help you to know different type of support WordPress.com provides:

  Contact WordPress.com Support

  Can you also let us know here what is the issue you are not able to resolved?
  On this forums volunteers and staff can also help you out with the exact solution of your issue.

  Hope this helps.

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  fstat · Staff · May 4, 2019 at 3:15 pm

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  Hi there,

  We’re already helping you via email. Please follow up there and don’t create multiple support requests as this makes it more difficult to assist you.