Preview – desktop

  • Unknown's avatar
    janenorthcote · Member ·

    It seems that ‘preview’ does not work any more. It says ‘page not found’

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey @janenorthcote, thank you for letting us know. We’ve seen a few cases like this recently.

    When you preview in a new tab, can you copy the URL you are getting and share that here?

  • Unknown's avatar
    williamwayneb · Member ·

    I’m getting the same error when I try to Preview a post that I have scheduled.

    The address bar when it is displaying the error is “https://blog.wwayneb.com/?p=2802&preview_id=2802&preview_nonce=783f3756f6&preview=true”

    The text of the message when I get the error is:

    Not Found

    Apologies, but the page you requested could not be found. Perhaps searching will help.

  • supernovia · Staff ·

    Thanks for letting us know, @williamwayneb. For now if you use https://blog.wwayneb.com/?p=2802&preview_id=2802 (cut off the other parts) it should work. We’ll add your report to the case!

  • Unknown's avatar
    williamwayneb · Member ·

    That didn’t work. I get the same error message.

    When asked for a “preview in a new tab” for a different test post that I hadn’t scheduled, it went to the same error page. The URL for this alternative case was “https://blog.wwayneb.com/?p=2809&preview=true”

  • Unknown's avatar
    dragstor · Member ·

    Hi, @williamwayneb!

    That didn’t work. I get the same error message.

    When asked for a “preview in a new tab” for a different test post that I hadn’t scheduled, it went to the same error page. The URL for this alternative case was “https://blog.wwayneb.com/?p=2809&preview=true”

    I checked your site, and tried the following:

    1. Posts → All Posts → Scheduled
    2. Clicked on the 3-dots button and chose the “Preview”

    and

    1. Posts → All Posts → Scheduled → “A Shining Star of Hope”
    2. Clicked the preview button and then the “Preview in new tab”

    Both methods worked, and I could see the scheduled post preview — can you please try the above steps?

    💡 As a side note, the preview_nonce is not a fixed parameter in the URL, and it’s generated randomly, so opening the link with an old preview_nonce will undoubtedly result in a 404 page.

  • Unknown's avatar
    sesquized · Member ·

    You’re first example worked for me. I wasn’t aware of that technique to get a preview so I can use that.

    However, the second one still fails for me. It’s the one that I was trying to use when I made my report. I’m not sure what the difference between our situations is.

    Is there anything I can do to help solve the problem?

  • Unknown's avatar
    dragstor · Member ·

    Hello again! 👋🏻

    You’re first example worked for me. I wasn’t aware of that technique to get a preview so I can use that.

    Excellent! Glad to hear this

    However, the second one still fails for me. It’s the one that I was trying to use when I made my report. I’m not sure what the difference between our situations is.

    Is there anything I can do to help solve the problem?

    We’ve notified our developers about this, and they’re working on locating the culprit causing this issue. Hopefully, it will be addressed soon! 🤞🏻

    Until then, we appreciate your patience, and thank you for confirming that you’re able to check the preview from the posts list page! ⭐️

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