previewing site

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  ahankin · Member · Jan 23, 2015 at 11:13 pm

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  hi there

  when i go to ,preview site, or type in the site address it takes me to the website i purchased the domain name not my actual site

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Jan 23, 2015 at 11:38 pm

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  Hi there,

  Please note that your admin/preview site URLs will have your WordPress.com domain with .wordpress.com at the end of it, but when you actually publish it, it will show your purchased domain: aaronhankin.com.

  But currently, your domain’s nameservers are not set to us. Currently, it’s set to:

  • NS33.DOMAINCONTROL.COM
  • NS34.DOMAINCONTROL.COM

  You can view this here:

  http://en.support.wordpress.com/domain-helper/?host=aaronhankin.com

  Please go to your domain registrar’s site and log into the control panel. You will need to update the name servers as below:

  • NS1.WORDPRESS.COM
  • NS2.WORDPRESS.COM
  • NS3.WORDPRESS.COM

  For more information, please visit the help documentation provided by the registrar and our support page:

  http://en.support.wordpress.com/domain-mapping/map-existing-domain/

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  ahankin · Member · Jan 23, 2015 at 11:59 pm

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  Hi there

  When I go to map my domain it says it is already mapped. I am able to work on my site, and customise things it’s just when I go to visit site it takes me back to godaddy where I purchased the domain.
  Any help would be great

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  gracejiyoung · Member · Jan 24, 2015 at 12:02 am

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  Yes your domain is mapped to GoDaddy. It needs to be mapped to us if you want to find your WordPress.com site at your domain: aaronhankin.com instead of the GoDaddy page.

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  ahankin · Member · Jan 24, 2015 at 12:09 am

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  how do i map it over as i tried and it said it was already mapped to wordpress and also either way if i am able to work on my site when i go to ‘preview site’ shouldn’t it show me my website ?

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  ahankin · Member · Jan 24, 2015 at 12:22 am

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  i can’t find the publish site button either. do you think it has something to do with that ?

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  gracejiyoung · Member · Jan 24, 2015 at 12:24 am

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  Your nameservers don’t seem to be pointing to us as seen here:

  http://en.support.wordpress.com/domain-helper/?host=aaronhankin.com

  Try contacting GoDaddy regarding this.

  As for the publish button, can you take a screenshot of the missing Publish button? It should be in the Publish module as seen here:

  

  If the Publish button is missing take a screenshot and add it to your Media > Library page.

  Thank you!

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  ahankin · Member · Jan 24, 2015 at 12:53 am

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  any chance theres a support phone number i can call to assist ?

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  gracejiyoung · Member · Jan 26, 2015 at 8:57 pm

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  I’m sorry, but we do not provide phone support. We only provide forum/email support. I see that your nameservers are still not set to us. Please contact GoDaddy regarding this because they are the registrar of your domain. Only they would be able to change it for you. If they can’t change it, please let me know what they say and we can go from there.