Previous hosting site down, no access to wordpress dashboard, help

  • Unknown's avatar
    lifteatachieve · Member ·

    My previous webhost went down, permanently, without out my knowledge until I went to login to my wordpress dashboard and found that my website was not found/accessible. After several attempts at contacting my hosting service and with no response, I’ve cut my losses and decided to transfer my domain to wordpress hosting, however the transfer seems to be incomplete, with an error that it cannot connect to my site lifteatachieve.com then defaults to the free wordpress site I got when signing up lifteatachievedotcom.wordpress.com. How do I get the wordpress to delete the original record of lifteatachieve.comwp-admin so I can complete the transfer?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    There is no domain mapping upgrade for lifteatachieve.com here at wordpress.com.

    If you would like to use this domain you will first need to set up domain mapping. There is information on how to set up domain mapping in our support documentation.

    re: mapping an existing domain
    WordPress.com does not accept domain transfers but mapping an existing domain is possible.

    Domain mapping of an existing domain URL that you already own and purchased elsewhere is not done free of charge. You will have to renew the domain name purchase where you made, it and the domain mapping purchase here, each and every year.

    Mapping an existing domain costs $13. annually and a domain name purchase and domain mapping are included in the Premium upgrade bundle.

    In order to map to a domain one must have an underlying .wordpress.com sub-domain blog to map from and it does not matter what that underlying .wordpress.com URL is. It does not have to match the domain URL.

    If you have registered a .wordpress.com blog you log in as Admin under the exact same username account that registered the WordPress.COM blog, and as you own a domain URL already, you can see here for mapping an existing domain. http://en.support.wordpress.com/domains/map-existing-domain/

    It can take between 24 – 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > http://www.whatsmydns.net/ What’s important during that stage is to be patient.

  • staff-ozmodiar · Staff ·

    While we register new domains here at WordPress.com, we’re not able to accept incoming transfers of existing domain names. Therefore, we recommend that you keep the name registered at your current registrar.

    You can use your existing domain with your WordPress.com site by mapping the domain, as explained here:

    http://en.support.wordpress.com/domains/map-existing-domain/

    If you have any other questions, please let us know.

  • The topic ‘Previous hosting site down, no access to wordpress dashboard, help’ is closed to new replies.