Previous IT created a website through you guys

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  kempertools · Member · Jan 5, 2017 at 11:59 pm

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  Hello! My company had a previous IT create a company through Word Press, and we need to update it but he left us with no information in regards to logging in or anything. Any advice to help?

  The blog I need help with is: (visible only to logged in users)

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  melindahelt · Staff · Jan 6, 2017 at 3:04 am

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  Hi

  What’s the domain name for your company site?

  We can only support sites hosted on WordPress.com. If your website is hosted with another company, then you have a self-hosted WordPress site and you’ll need to work with your web hosting company in order to gain access.

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  kempertools · Member · Jan 6, 2017 at 4:37 pm

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  Hi Melinda!
  It’s http://www.kempertools.com

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  melindahelt · Staff · Jan 6, 2017 at 5:04 pm

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  Hi

  According to http://www.whoishostingthis.com/?q=kempertools.com, your website is hosted by https://www.nexcess.net

  You’ll need to contact them directly regarding getting access to your site. We can’t help here since it’s not a WordPress.com hosted site.

  Good Luck!