Price Difference in New vs Existing accounts

  • Unknown's avatar
    amitgawande · Member ·

    Hello, I have an existing free site on WordPress.com. I plan to upgrade the same to professional/business plan. However I see the prices are different for existing vs new account.

    Is there a difference in prices? Are they higher for existing accounts?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    themagicrobot · Member ·

    Not that I’m aware of. Where exactly do you see the price differences? Are they perhaps displaying in different currencies such as CAD vs USD? Sometimes there are promotions and you can always upgrade for two years rather than one to get a discount.

  • supernovia · Staff ·

    Thanks @themgaicgrobot — following up on social media from this one, too.


    @amitgawande     there shouldn’t be a price difference, unless you’re using a coupon, or unless you’re upgrading a site that has an existing paid plan.

    Could you get a screenshot or two of what you’re seeing, upload that to your media library, then update us here?

  • Unknown's avatar
    amitgawande · Member ·

    Here’s the WordPress pricing page with me logged into my account.

    Here’s the same page without login.

  • kokkieh · Staff ·

    Our sales team runs pricing tests in different currencies and locations from time to time, and it looks like you might be seeing one of these tests in the logged-out view.

    If you upgrade to a paid plan and get charged more than the price currently displayed on the logged-out view of the pricing page, you can contact live chat support at https://wordpress.com/help/contact after completing the purchase and we can refund you the difference.

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