Pricing
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I don’t know why you deleted my other post, so I’ll try again. I was previously signed up for over 5 years. I had to let my premium subscription lapse due to redundancy. In that time you changed the pricing structures. I signed up to the £60 tier only to find that I am unable to access the theme I *paid for*, any custom CSS, and that you’re putting ads on my blog, even though I’m paying for it.
Can I get back the theme I paid for and my legacy plan, or do I need to request a refund? I’d appreciate a response ASAP given that I only have a 13 day window on this.
The blog I need help with is: (visible only to logged in users)
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Hey hi hello!
Firstly, thank you for your patience and courteousness, despite the confusing and frustrating matter. While waiting for staff to address this, I’d like to assist you; however, I’m afraid I don’t have good news.
Features such as premium themes and ad removal are unfortunately limited to the WordPress Pro plan, as can be seen here:
https://wordpress.com/pricing/Of the three plans available – Free, Starter, and Pro – the Pro Plan is the only one that includes premium themes and ad removal.
Having said all that, I don’t suggest refunding just yet; at the very least, staff can surely assist you with useful information, so let’s wait for a response.
I hope this helps in some way.
Sincerely — good luck with this matter, and in general. -
Hi there,
It looks like everything has been sorted with Premium being reconnected to your account. Please let us know if you have any other questions or issues = we’d be happy to assist.
Thanks!
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