Pricing Feedback
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Thank you, macmanx.
I read the FAQ, but it spoke in general terms, not specifics. One could assume or interpret the language based on one’s understanding of how words might be used, but I’ve always found it beneficial to spell things out in detail, so thank you again for clarifying.
My question was primarily for other users (I’m currently on a Premium plan) and prompted by a previous comment.
ejd
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Another thing your company needs to consider, is that this basically “all or nothing” price plan severely cripples planning of projects. People like myself who have grown accustomed to purchasing domains on your lower rate plans for various small projects (sometimes 3 in a year) are not (at least I know I’m not) going to blow near $200 a pop for excess storage and features they don’t need, and then if the time comes that they actually need a Business plan with storage they don’t have to worry about… it’s no longer available. That’s stupid. I’m beginning to think that WordPress.com is trying to get rid of all the small people in favor for “pros” and big corperations. I have no faith in this platform anymore to be good service provider.
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Dear Staff, I loved WordPress.com.
If you have time you can check that I have paid Premium Plan subscriptions for the next few years, it shows how much I have trusted and hoped for this platform and feel confident that I will feel at home growing with it.
If you check my blog, you will see a post praising WordPress.com in particular the Premium Plan.
If you look at my blog footer, you will find the words “Crafted with ❤️”
But these days I have learned how my wishes did not come true.
Thank you for showing me how the world works.
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This has left me extremely panicked and distressed (and I’m sure most of other wordpress.com users feel the same way).
1. Overcharging:The pro plan costs 5 times of what I used to pay for my personal plan, I loved it. It offered me everything I needed and helped connect a custom domain to my site, one of the only things that held importance for me as a small blogger.
2. Junky scheme: I do not need any of your plugins or the other gimmicks being offered. I was reasonably happy with the features, there’s no way in this world I’m paying 5 times for your disguised tactics. Rename the announcement from “One Plan, Infinite Possibilities” to “Discontinuing the three paid plans we had and replacing it with a high-priced one.”
3. One plan does not fit all: It was never “complicated” to have 3 paid plans. It offered a variety for the users. Businesses and hobbyists aren’t the same, they don’t have the same priorities or the budget. Most subscription based services (netflix, spotify, bluehost) offer at least 3 plans for their users to choose from. This isn’t “simplifying the user experience” but is a mere excuse to overcharge small bloggers. The pro plan is rolled out for wordpress’ interests not for customers.
4. Lost customer trust: I’m aware that as a legacy plan owner I will be able to renew my legacy plan but it’s not mentioned for how long? I don’t trust wordpress.com anymore. It wouldn’t surprised me if you would be asking the existing legacy plan owners to renew to the ‘pro plan’ in a year or two. The company isn’t reliable anymore! I have been running my blog for years here at this point but I won’t be renewing my plan anymore. It’s better to shift to blogger or get the self hosted wordpress which offers security.
I just required a decent monthly visitors and a decent storage and the ability to connect to a custom domain. I had everything I required at a reasonable price, I was happy and everything was running smoothly until you rolled this out.
Now, If you expect me to pay $15 every month for using the same features, that’s not possible. You either need to bring back the old legacy plans and value your customers or brace up for loosing several of your paid customers!
We want the legacy plans back! I hope to see some change.
<img src=”https://html.com/wp-content/uploads/WordPress.com-plans-1024×467.png”
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Wordpress was so, so much better six or so years ago. All of the constant changes are NOT GOOD.
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Here’s a suggestion if you’re genuinely looking for one: Create an addon to the free plan that allow you to connect a custom domain, get 3 GB storage and unlimited visitors. For the same price as the legacy personal plan.
I think a lot of bloggers, hobbyists, and non-profit organisations would pay for it (including me)! This is all we require and I won’t pay $15 dollars a month for it.
Or gear up for loosing plenty of your paying customers.
This was the wordpress.com we loved! Update your homepage!
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I have 3 main websites I’ve been keeping for years, plus several others. When this plan change rolled out, I turned off auto-renewal for all but one, but then turned 2 if them back on because like I said these are my 3 main sites. I wanted to renew my current plan. So I currently have 6 other domains I’m throwing to the trash because of this. Oh but there’s more… the realization that we may not get indefinite renewals on our old websites leaves me feeling trapped, and that is not a feeling I like since 2 of sites are very small business… that do not require a high price plan for features I don’t need. Now I’m forced with little time left before renewal to wonder if I should just let them go and try to promote my products on my one main website. But I don’t want to let them go because I worked extremely hard to build my brands. I don’t even think your company knows what business is regarding these plans. Small business doesn’t always require an expensive plan. You are really messing with people’s lives here in a bad way.
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Thanks, folks. We’re still in listening mode here, but we are taking note of all of this, especially those who may want follow-up regarding more options. I’ll let you know when we’ve got an update.
Requests and suggestions are much appreciated. We won’t be able to implement all of them exactly as requested, of course, but they do give insight into your needs here, and I’m hoping we’ll be able to find ways to meet them.
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I sure hope so, because this nearly made me quit WordPress. Even now I’m thinking of a self-hosted option, but my blog I feel isn’t so large yet as to justify the expense and the hassle of the transfer.
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Here’s a suggestion if you’re genuinely looking for one: Create an addon to the free plan that allow you to connect a custom domain, get 3 GB storage and unlimited visitors. For the same price as the legacy personal plan.
I think a lot of bloggers, hobbyists, and non-profit organisations would pay for it
I really don’t think that’s a good idea. Who would pay 4USD to get almost exactly the same benefits that the previous free plan already offered? I surely wouldn’t.
We are in a complicated situation. You have broken our trust, and that is something difficult to recover. I can assure you that many users are already looking for alternatives to migrate their sites to other platforms.
The above plans were one of the things that made WordPress.com the leader in the market. The new ones will only make you, in my opinion, one more among other options.
As I understand it, there are only two things you can do to make amends. Restore the previous plans, and if you want, include the 15USD plan between the previous “premium” plan and the “business” plan; you can even give it the following name “Experts”. That is the first measure I propose.
The second would be the following. As I said, the trust that users have lost in WordPress.com will be difficult to recover. Perhaps with the first proposal I have made it can be restored. If this is not the case, you can, in addition to restoring the pre-existing plans, add one or two features that were previously lacking to the plans. Maybe this would calm down the discomfort. For example, that the free plan, 3GB, can receive donations; the personal plan the same plus “Advanced Design Customization”.
But I think that everything should be fine with restoring the previous plans and incorporating, as I said, the 15USD plan between the premium and the business plan.
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Well, the last part of my message was not well worded and I don’t have the option to edit it. But I think you get my point. If, by restoring the previous plans, mistrust still persists, my proposal is that you add to each of them some feature that they lacked before. This could be considered by users as a clear sign of commitment on behalf of WordPress.com to regain the trust of its users.
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Isn’t it amazing how almost this whole topic has consisted of more people that preferred the Business plan over those (only one that I’ve seen) grateful for the Pro plan? So how is business today? Are you all seeing more sales now with your Pro plan, or are the angry wallet votes saying “nope” counting yet?
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Hi @dtpiixart, we do appreciate the feedback you’ve shared about how this pricing affects you and your decisions. As soon as we have updates to address that, we’ll share them here. In the meantime, we won’t be answering arguments so much as listening to them. I hope you’ll understand, and know we’re not ignoring you.
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Isn’t it amazing how almost this whole topic has consisted of more people that preferred the Business plan over those (only one that I’ve seen) grateful for the Pro plan?
Although it is true that few people have been in favor of the 15USD plan (I think I have actually found three people in favor in this feedback), the problem does not revolve around users who are only annoyed because they preferred the Business plan. There are many who express their concern as users of the old Free plan, the Personal Plan, and also the Pro plan.
So the way I see the situation, everyone is fighting their own battle to try not to lose what they already had. That’s why I think the best solution is to restaure the previous plans. People are not going to be content with the WordPress.com’s staff messing around to create new plans.
If this is what ends up happening, the discomfort will persist. Users want their old plans back, and the option to think ahead about whether or not to switch between them based on their financial means. WordPress.com has lost the trust of users (I am clearly one of them) due to the fact that it has stopped offering a stable scenario.Saying that the only two plans that exist now will only apply to new users does not solve the problem. And this is for two reasons. First, it is unfair to the new audience. The second, and even more important, you will not be able to keep your word over time. In a few months, or maybe a year, we will all be forced to choose one of the new plans. A company cannot be supporting plans that have ceased to exist only for those who opted for them before April 2022, and meanwhile offer others for those who have registered after that date. That’s a mess! And that’s why no one believes that you guys are going to let us stay in our old plan for much long.
You guys are making a mistake. And the right thing would be to amend it. Now, the world is not governed exactly by what is right or wrong, but by economic interests. We all know that. But even so, I think that the move that WordPress.com has made will only bring you losses.
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Quoting myself:
There are many who express their concern as users of the old Free plan, the Personal Plan, and also the Pro plan.
I meant “Premium Plan” at the end of the sentence, not “Pro”.
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These are thoughtful comments, all — thank you.
We have noticed several questions about legacy plans and what happens at renewal. I’ll share a line from the blog post that I hope will help ease concerns:
While we’re making a few changes to the Free plan, rest assured that if you’re already signed up, nothing will change for you. Ditto, if you’re on one of our legacy plans, nothing will change unless you want it to.
To anyone who needs help with a technical or current billing question, please be sure to contact us outside the feedback thread so we can help you get sorted:
https://wordpress.com/help/contactAnd to all of you, thanks again for your comments and for your patience on this. Once we have updates, we’ll share them. We’ll keep listening in the meantime.
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I’m in the Premium plan and I would like to have the opportunity to buy some of the new storage upgrades inside that plan.
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@radtrad I’m afraid that will not be possible. You are welcome to continue to use your plan as-is, and we have no plans to change that.
However, any standalone or à la carte options we offer would not apply to that plan. They can be added to free sites and sites that use our newer plans (currently WordPress.com Pro at this time) only.
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I was about to switch from Bluehost to the WordPress personal plan to save money. Now WordPress is more expensive than Bluehost. I guess I’ll be sticking with Bluehost. Please consider bringing back the $4 per month personal plan.
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