Pricing Irregularities

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  talentscout01 · Member · Apr 21, 2019 at 9:56 pm

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  Hello, when researching upgrade plans I keep seeing that for a personal plan the cost is $5 a month billed yearly. However when I sign into my account to upgrade it shows the cost as $15 a month, billed yearly. What is the cause of this discrepancy ?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Apr 22, 2019 at 12:12 pm

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  Hi there,

  Is it possible to take some screen shots of this discrepancy and upload it to your media library for me to see. We were working through some bugs on the pricing page over the last few days, but it wasn’t related to a pricing irregularity.

  However, let me know about this and I will report it. Wasn’t able to replicate the issue on my end.

  Thanks!

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  staff-doublebassd · Staff · Apr 22, 2019 at 12:18 pm

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  Hi again,

  I think I see what is going on. So, the pricing for the personal plan is $5 per month USD. But, your currency is in BRL, so it is R$15 per month there. I take it for some reason you were picking up the wrong currency before logging into your account. Are you in Brazil? If you are not, I can change the currency to USD for you.

  Let me know. Thanks!

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  talentscout01 · Member · Apr 22, 2019 at 7:59 pm

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  Yes, if you could change it to USD I would appreciate it.

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  supernovia · Staff · Apr 22, 2019 at 11:38 pm

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  That’s done, @talentscout01. Let us know whether that helps!

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  talentscout01 · Member · Apr 23, 2019 at 12:31 am

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  It worked! All good now.