Primary account holder
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Hello, I contacted you through my email address but apparently I must go through this form to get help. I am trying to become the primary account holder of my website, however, the website designer who helped me years ago is still the primary account holder. I need help removing him from my account.
I don’t have a site linked to this WordPress.com account
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Hi there,
I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.
Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?
Happy to check in our system so we can take a closer look.
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My employee made the site, he must have made it under his account. Can i have him removed from my website, and have ownship transfered to me.
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Hi @nancynguyencronin, that site doesn’t seem to be using our services. Can you reach out to SiteGround to see how they can help with any ownership issues?
Then if you need more help with your WordPress installation, you’ll want to be sure to use the forums for the free, DIY WordPress code instead, as these forums are primarily for our free-tier hosting.
Here’s an overview of our services vs the DIY software, but in short, we provide hosting, maintenance, security, support, and spam filtering, as well as real-time backups depending on the plan you use. If you’re interested in moving your site here, let us know your goals with your site and any questions you have. We can confirm the best plan for your case and recommend your next steps.
Cheers!
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