privacy and cookies widget

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  elliestreasures · Member · May 31, 2018 at 6:40 am

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  I’m using free WordPress and have noticed, annoyingly, that the cookies widget is not disappearing when I click the ‘close and accept’ button, it just reappears after a few seconds. Why is this and how do I stop it please happening please?

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 31, 2018 at 11:05 am

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  Hi there,

  The banner goes away when in click on the Close and Accept button. Can you please clear your cache and cookies and try again:

  Solve Common Browser Issues

  If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  elliestreasures · Member · May 31, 2018 at 11:25 am

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  Hi, thanks for coming back to me. The banner isn’t going away when I click the close & accept button. I’ve cleared cache and cookies (“all time”) on both my laptop and my chromebook but the problem is still happening.

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  elliestreasures · Member · May 31, 2018 at 11:33 am

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  and I’ve just noticed it won’t clear when I look at my site on my phone either.

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  kokkieh · Staff · May 31, 2018 at 1:18 pm

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  Hi there,

  This is because we already show the banner by default on all free sites, so if you add the widget as well our system thinks the banner is being added twice, and it doesn’t know which one to close.

  This is a bug and we’re working on fixing it, but for now the only way to have it work properly is to remove the widget and use only the default banner.

  Please subscribe to the thread at https://en.forums.wordpress.com/topic/cookie-banner-wont-go-away/ – we’ll update there once this is fixed.

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  elliestreasures · Member · May 31, 2018 at 1:35 pm

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  Excellent – thanks so much!

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  staff-zinnia · Staff · May 31, 2018 at 4:01 pm

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  No problem. I’m going to close this one now.