Privacy violated on forum post
-
Apparently a topic was just posted on this forum when I was logged into my WordPress account on the support page. I was typing in information about the problem thinking it was going directly to a support representative. After clicking send it surreptitiously re-directed the information to this forum page.
I do not approve of the private information was inserted by WordPress. Additionally, I find no way to edit the posting.
-
I believe you are referring to this thread https://en.forums.wordpress.com/topic/loading-my-sites-nothing-shows?replies=2#post-2993762
These WordPress.COM support forums are public and available to all with internet access.
From the sticky post at the head of these forums:
Think before you post – this is a public forum. Forum topics will only be deleted at the discretion of Staff if they represent a valid security or personal safety concern. https://en.forums.wordpress.com/topic/wordpresscom-forums-community-standards?replies=1
-
Yes, that is the thread. I clicked Support in my account where it said it was going to live chat. I entered the information then clicked Send. Then WordPress surreptitiously switched to the Support forum, posted the message and appended the domain name into the message without any confirmation or advance notice whatsoever that it was doing so. That’s what I object to.
Additionally, I don’t see any way to edit or delete the posting of personal information the WordPress support forum has published without my permission or approval.
The beginning message said, “contact us by sending your request through our contact form, where staff members are available for live chat between 7:00am and 8:00pm Eastern Standard time. During other times, you can use the contact form to send us a short email.”
The WordPress support site did neither of those two options after submitting my message but instead posted this on the public support forum. I strongly disapprove of the way the WordPress support site is doing this and will take legal action if necessary. Thank-you.
-
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi @000dp, we have live chat on accounts with upgraded plans. Otherwise you’ll see this on the contact form.
Post a new question in our public forums, where it may be answered by helpful community members, by submitting the form below. Please do not provide financial or contact information when submitting this form.
- The topic ‘Privacy violated on forum post’ is closed to new replies.
WordPress.com Forums 