problem

  • Unknown's avatar
    trenergaev · Member ·

    what is it

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    zikriaahmad411 · Member ·

    Hello @trenergaev,

    I can see that the admin dashboard on your site — gaevfit.ru — is appearing broken, and that definitely doesn’t look ideal. Let’s try a few quick checks to get things working smoothly again.

    First, this might just be a browser cache issue. Please try clearing your cache or opening your dashboard in a different browser or in incognito/private mode: https://wordpress.com/support/browser-issues/

    If that doesn’t help, the issue could be related to your theme or one of your plugins. You can test this by temporarily switching to a default WordPress theme (like Twenty Twenty-Five) or deactivating plugins manually. Here’s how: https://wordpress.com/support/plugins/troubleshooting/#deactivate-plugins-and-themes-manually

    If you’re still seeing the same issue afterward, I see that your site is actually hosted with Timeweb, not on WordPress.com. You can confirm that using our Site Profiler tool here: https://wordpress.com/site-profiler/gaevfit.ru

    For further help, the best step would be to reach out directly to Timeweb support, they’ll have access to your hosting environment and can dig deeper into the issue.

    To clarify, your site runs on WordPress software, but WordPress.com support is only for sites hosted on our platform. You can read more about the difference between WordPress.com and WordPress.org here: https://wordpress.com/support/com-vs-org/

    Let me know if I can help with anything else!

  • Unknown's avatar
    trenergaev · Member ·

    Subject: Website Editing Issue – “Edit Site” Button Redirects to Wrong Page

    Message:

    Dear Support Team,

    I’m experiencing a technical issue with my WordPress website and would appreciate your assistance.

    Problem Description:
    When I click the “Edit Site” button, I’m redirected to a contact page template instead of my actual homepage content.

    • Expected behavior: Should edit my main homepage content (weight loss program page)
    • Actual behavior: Redirects to a contact form page in English
    • Screenshot 1: Shows the correct homepage content I want to edit
    • Screenshot 2: Shows the wrong page I’m taken to when clicking “Edit Site”

    What I’ve tried:

    • Switching admin language to English
    • Checking all pages in Pages → All Pages
    • Verifying Reading Settings
    • The homepage content doesn’t appear in the standard page editor

    Request:
    Could you please help me:

    1. Identify why the “Edit Site” button redirects to the wrong template
    2. Access the actual homepage content for editing
    3. Resolve this routing issue
  • mauropereiiira · Staff ·

    Hi there! 👋

    It looks like you have a few threads open about the same issue, so to keep things organized, we’ll close this one and continue helping you in your other thread instead.

    That way, all the updates and troubleshooting stay in one place. Please keep an eye on your other post for our follow-up. 🙂

  • The topic ‘problem’ is closed to new replies.