problem accessing my original account

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  sselectricalessex · Member · Nov 15, 2020 at 11:55 pm

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  Hi i am having problems accessing my original account . do i need to pay a renewal to access it. at the dashboard page it just prompts me to start up new.

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  staff-totoro · Staff · Nov 16, 2020 at 1:14 am

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  Hi there,

  I do not see any purchase history under your @sselectricalessex WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/billing/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

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  sselectricalessex · Member · Nov 16, 2020 at 5:49 pm

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  Is it possible i could have run out of my subscription. And until I re subscribe it will not let me edit?

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  staff-ozmodiar · Staff · Nov 16, 2020 at 7:15 pm

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  What is the URL of the site you are trying to pay for? We’ll be happy to take a look and see if we can help.